All the know-how of France Tourisme, to rediscover the magic of Paris at the best price!
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All the know-how of France Tourisme, to rediscover the magic of Paris at the best price!
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In accordance with Article L 221-28, 12° of the Consumer Code, the Client cannot exercise the right of withdrawal for catering services and leisure activities that must be provided on a specific date or during a specific period.
This contract is governed by French law. It must be applied and interpreted in accordance with this law.
In the event of a dispute, the Client will first contact the Provider to find an amicable solution.
The Client is informed that they can, in any case, resort to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or any alternative dispute resolution method (conciliation, for example) in case of dispute.
Failing an amicable solution, the matter will be brought before the competent courts, it being specified that the deadlines for taking legal action are not suspended during the period of seeking such an amicable solution.
In the event of a dispute or contestation, only the French courts will be competent, and only French laws will be applicable. Disputes arising with our clients registered in the trade and companies register will be submitted to the Commercial Court of Paris.
All the above clauses will be fully respected by both parties.
The personal data communicated by the Client is subject to computerized processing by the Provider, particularly in the context of the execution and management of its contractual relationship with the Client, its legitimate interest in improving the quality and operational excellence of the services offered to its clients, or compliance with certain regulatory obligations. The processing of this data is carried out in compliance with Law No. 78-17 of January 6, 1978, in force and/or any other applicable law or European Community Regulation (hereinafter "Personal Data Legislation").
The Provider processes, collects, and retains only the personal data voluntarily provided by the Client, such as: name, first name, date of birth, contact details, nationality, bank details, etc., particularly for the purposes of providing the Services ordered, managing its contractual relationship with the Client, offering products and services provided by the Provider and/or its partners, and compiling statistics.
During each reservation, the Client will be invited to complete or fill in a form, some fields of which, indicated by an asterisk, will be mandatory. In the absence of a response or if the information provided is incorrect, the Provider will not be able to process the Client's request. Other data is optional.
The Client guarantees the truthfulness and accuracy of the information provided by themselves or any other third party using their data in the context of these conditions.
Access to Clients' personal data is granted only to persons and services authorized to know it within the framework of the processing purposes mentioned above and/or to the extent that such access is required by a legal or regulatory basis, unless you check the express acceptance box to receive offers and information from the Provider's partners.
The Provider may share Clients' personal data with authorized suppliers to perform services on its behalf, which may be located in other countries. Before doing so, the Provider would take all necessary measures to ensure that Clients' personal data benefits from adequate protection as required by Personal Data Legislation and its internal policies.
The Provider undertakes to retain and archive the Client's personal data for a period not exceeding the duration necessary for the purposes for which it is collected and processed, extended, if necessary, by the applicable legal or regulatory prescription periods.
In accordance with Personal Data Legislation, the Client has the right to access, rectify, delete, port, and forget their personal data, as well as the right to limit the processing of their data and to object to this processing for legitimate reasons. To exercise these rights, the Client can contact us at the address info@francetourisme.fr by indicating their name, first name, and the purpose of their request. We may ask the Client for additional information to identify them and be able to process their request. The Client also has the right to issue specific or general directives regarding the retention, deletion, and communication of their data post-mortem.
If the Client believes that their rights are not respected, they have the right to lodge a complaint with the National Commission for Information Technology and Civil Liberties via the following link: www.cnil.fr.
However, we ask the Client to first address any request to us by contacting us at the above address so that we can process their request and find an amicable solution.
For any questions or comments regarding this article, the Client can contact us at the address info@francetourisme.fr.
The Provider undertakes to guarantee the security and confidentiality of the personal data communicated and transmitted by the Client to prevent it from being distorted, damaged, or accessed by unauthorized third parties.
adressez-vous à : FRANCE TOURISME - 5 avenue de la Grande Armée - 75116 ParisIn the event of a complaint regarding the service, the Client can contact the Provider by mail at the address FRANCE TOURISME - 5 avenue de la grande armée 75016 PARIS or by Email at the address info@francetourisme.fr within 15 days from the date of the service provided.
Complaints will only be accepted if the difficulties they relate to were reported on site to allow for resolution and to limit the damage that the Client could claim.
In the event of a dispute between the professional and the consumer, they will attempt to find an amicable solution. Failing an amicable agreement, the consumer has the option to refer the matter free of charge to the consumer mediator to which the professional belongs, namely the Association of European Mediators (AME CONSO), within one year of the written complaint addressed to the professional. The referral to the consumer mediator must be made:
This provision regarding referral to the Mediator does not apply to legal entities.
