Frequently asked questions

Manage my reservation

How do I make a reservation?

You can visit our website at www.francetourisme.fr and choose the product that suits you best. Each of our products is thoroughly detailed in the description, and for each of them, you'll find a calendar to select your desired date. After filling your cart, simply enter the required information before making a secure online payment. Following this, you'll receive your booking confirmation.

What is a gift voucher and how do I book it?

A gift voucher is a reservation for an UNDATED service intended to be gifted to someone of your choice. When making your reservation, please check the "Gift Voucher" box below the booking calendar. As it is personalized, please mention the name(s) of the recipient(s) in the "Remarks" field of the form.

Valid for 1 year from the purchase date, the recipient(s) will need to contact us to choose a date for their service.

How long does it take to receive the booking confirmation?

After payment, you'll receive an email confirmation of your order. Our teams will then send you the booking confirmation and corresponding voucher(s) during our agency's opening hours. Please check your email's spam folder if you don't see the confirmation.

How can I modify my reservation?

You can visit your client space at https://www.francetourisme.fr/en/client-account.html, enter your email address and booking number (found in the confirmation email), and send us a message. We'll reply promptly.

Can I add people or options to my reservation?

Yes. Contact us via your client space at https://www.francetourisme.fr/en/client-account.html, send us a message, and we'll provide the additional cost and send you a secure payment link. Alternatively, call us during agency hours to pay for the addition over the phone.

What options are available or not available for my reservation?

Whatever your reservation, please note that no pick-up or return to the hotel is possible, except for our private excursions (supplement to be provided for an address outside of Paris itself: airports, Disney, nearby suburbs etc).
For a lunch/dinner cruise, it is possible to add birthday options or seats on the edge of the glass roof by contacting us by telephone (rates which differ depending on the company).

Is it possible to postpone my reservation?

No, it is not possible to postpone your reservation. However, you can contact us by phone, email or Whatsapp, we will do our best to find a solution. If applicable, rescheduling fees will be applied.

Is it possible to cancel my reservation?

Yes, refer to our general terms and conditions.

How do I cancel my reservation?

All cancellation requests must be in writing via your client space at https://www.francetourisme.fr/en/client-account.html or by email at info@francetourisme.fr, mentioning your 6-digit booking number.
Depending on when you cancel, you may be eligible for a refund as detailed below:

• Gift Vouchers: 80% refund within the validity period.
  No refund outside the validity period.
• Over 48 hours before the service: 80% refund.
• Between 24 and 48 hours before the service: 60% refund.
• Less than 24 hours before the service: No refund.
• On the day of the service and thereafter or in case of no-show: No refund or rescheduling.
  Note: No refund or rescheduling for:
  
  • Special dates: New Year's Eve, Valentine's Day, July 14th, etc.
  • Tickets sent by mail
  • Eiffel Tower visits
  • Services including lunch/dinner at the Eiffel Tower
  • Services including dinner shows or a half bottle at the Moulin Rouge
  • Private or specific tours with certified guides (Versailles, the Louvre, etc.)
• Any cancellation or modification request will result in a refund within a reasonable time frame minus any amounts owed based on the above table.
• Any disruption or partial cancellation by the client will not be refunded or compensated.

How to make a request or quote for a group/privatization?

If your request concerns a private excursion:

Check our options at https://www.francetourisme.fr/en/private-tours-private-visits.html and contact us via Whatsapp (+33 06 02 02 94 95) or email at info@francetourisme.fr with your preferred date, time, and details.

If your request concerns a privatization or a request for a group of more than 20 people:

Contact our group service at 06 02 02 97 76 or fill out the quote request form at https://www.francetourisme.fr/en/groups-department-tailor-made-travel.html with your chosen package, date, time, and details. We'll respond promptly.

Should I book in advance?

For all our services, we recommend booking in advance on our website at www.francetourisme.fr

Do I need to print my ticket/voucher?

You can present your voucher on a smartphone for all our services.
However, we recommend printing it in case of battery or network issues.

Rates

From what age are children considered as adults?

For all our services, children aged 12 and above are considered adults. HOWEVER, for the Louvre and Versailles, the child rate applies to those under 18 years old (international) and up to 26 years old (EU).

Up to what age is a child considered an infant and do they have to pay?

Babies are considered as such when they are under 3 years old.
From 3 years old and over, the child rate will be applied.

For all lunch/dinner cruises, if the baby does not eat, he does not pay.
For excursions, we charge the baby's place at the child rate because the law requires us to put a special seat for babies in our vehicle.
For all our other products, please contact us during agency opening hours by telephone, email or Whatsapp.

Do you accept holiday vouchers, gift certificates, Groupon coupons?

No, we do not accept this type of payment. We accept payments in cash, credit cards (Visa/Mastercard), and checks. For larger amounts, bank transfers may be accepted.

Can I pay by phone?

Yes, you can call us during the agency's opening hours to pay for your reservation with our teams. This payment method is secure.

Excursions

Where do your excursions depart from?

With the exception of our private tours which depart from the address chosen by you, please note that all our excursions depart from our agency at 6, rue de l'amiral de Coligny 75001 Paris (Metro Louvre-Rivoli line 1). A map is provided on the voucher you will receive.

At what time do the excursions depart and what time do we return to Paris?

The times of our excursions are indicated on the dedicated page of our website https://www.francetourisme.fr/en/tour-day-trip-france.html. You can also check the departure time indicated on your voucher.
For the return, it all depends on the duration of your excursion and the traffic on the road.

Are there stops along the way?

Yes, of course. For full-day excursions, there's a break on the way and another on the return. For half-day excursions, our drivers/guides usually don't make stops (journeys under 1h30) unless absolutely necessary.

Are the excursions accessible for people with reduced mobility, in a wheelchair, or with a stroller?

We do our best to make our excursions accessible to as many people as possible.
We have vehicles that allow us to transport wheelchairs and strollers as long as they are foldable. However, we do not have wheelchairs or strollers at our disposal. If you bring your own equipment, please let us know and indicate it in the "Remarks" field of the form when making your reservation.
Mont Saint Michel: lots of stairs and no elevator
Bruges: cobbled streets and steps to get on the cruise
Loire Castles: ground floor accessible, but no elevators to the upper floors
Normandy: uneven terrain and a lot of walking
Reims: cobbled streets and stairs
Fontainebleau: cobblestones and stairs
Versailles (main square and gardens): very difficult to access (cobblestones, stairs, mud)

However, other sites like Giverny, Château de Versailles, and the Louvre are accessible.

Is it possible to bring luggage during the excursions?

Please note that we cannot transport any type of luggage, even small ones, during our excursions (except for our 2-day private tours). We recommend bringing a backpack for the excursions.

Is there a minimum number of participants for the excursions?

Yes, we guarantee half-day tours (Giverny, Versailles, Fontainebleau) from 4 adults. For full-day excursions (Mont Saint Michel, Bruges, Châteaux de la Loire, Normandy, Reims), we guarantee the tour from 5 adults.

What's the difference between the €125 excursion and the €140 one?

The price of €125 corresponds to a bus departure (57 seats). The price of €140 guarantees you a minibus tour (group of 8 people).

Do you offer hotel pick-up/drop-off and airport-hotel transfers?

Please note that we do not offer pick-up or drop-off at hotels, except for our private excursions (additional charge for addresses outside central Paris: airports, Disney, suburbs, etc).

What happens in case of delay?

We always recommend arriving 15 minutes before the scheduled departure time. In case of delay, our drivers/guides will try to contact you via Whatsapp and will wait a maximum of 15 minutes after the scheduled departure time. After this time, if you haven't shown up, unfortunately, we cannot offer a reschedule or refund as per our general terms and conditions.

Double-decker bus City Tour

Where do the bus tours start from?

There are 10 stops in central Paris. The closest stop to our agency is at the Louvre carousel (opposite the pyramid).

At what time do the tours start and finish?

The tours start at 9:30 am from the Opera stop (11 rue auber 75009 Paris) and end at 4:30 pm in the low season (November to March) and at 6:30 pm in the high season (April to October).

How long do I have to wait between each bus?

The waiting time varies between 15 and 20 minutes depending on the traffic.

Is the city tour guided?

The city tour is audio-guided. Upon boarding the bus, the driver will provide you with headphones so you can listen to the commentary available in 11 languages (French, English, Spanish, German, Italian, Mandarin, Japanese, Portuguese, Brazilian, Arabic and Russian).

What are the different ticket options available?

For day tours, you can choose either a 2-hour tour (without getting off) or a one or two-day tour that allows you to hop on and off as many times as you like.
For the night tour, it's a 1.5-hour tour during which it's not possible to get off unless you've booked a package with the Moulin Rouge show.

Are the buses accessible for wheelchair users or those with strollers?

Yes, there's a designated space on the ground floor for wheelchairs and strollers. However, the upper deck is only accessible by stairs.

At what time and from where does the illumination tour start?

It depends on the period; the time and starting point are indicated on your voucher.

How long is my ticket valid for?

For day tours, if your ticket has not been scanned by our service provider, you can use it up to 3 months after the reservation date.
For the night tour, your ticket is only valid for the date you choose.

Do you offer other types of city tours?

Yes, we can offer you private 2-hour walking tours (Montmartre, Covered Passages, Historical Paris, or Le Marais). We also provide city tours in 2CVs or by bike. Additionally, we offer private minibus city tours of Paris for half-day or full-day durations.

Sightseeing Cruise (1h on the Seine)

Where do the 1-hour cruises depart from?

Our 1-hour cruises depart from "Les Vedettes du Pont Neuf" (Metro Pont-Neuf, line 7).

What are the schedules for the 1-hour cruises?

For the 1-hour cruise with "Les Vedettes du Pont Neuf", you can find the departure times on our partner's website: www.vedettesdupontneuf.com

How long is my ticket valid for?

If you purchased an open ticket (without a specific time), your ticket is valid for 1 year from the booking date. If your ticket is timed, it's only valid for the chosen date and time of your reservation.

Is the 1-hour cruise guided?

Yes, the commentary is live and provided by a guide in both French and English. For other languages, a mobile application is available to listen to the commentary, and flyers with written commentary are provided at boarding.

Are the cruises accessible for wheelchair users or those with strollers?

Yes, but access via the Pont Neuf can be challenging due to the staircase equivalent to 2 floors. However, there's an entrance to "Les Vedettes du Pont Neuf" via a ramp at 34 quai des Orfèvres, 75001 Paris.

Can I freely choose where to sit on the boat?

Yes, placement is free depending on the order of arrival.

Is it possible to disembark during the cruise?

No, it's not possible. The cruise returns to its starting point without making any stops.

Lunch and Dinner Cruise

Is there a dress code?

A proper dress code is required. No ripped jeans, sportswear, or flip-flops.

How are we seated on the boat?

Seating is not pre-reserved; it is arranged by the boat's crew based on the number of people on board.

Is it possible to book additional options, and how can they be added?

Yes, this is possible. You'll need to contact us via your customer account at https://www.francetourisme.fr/en/client-account.html, enter your email address and booking number (which can be found in the confirmation email), and write a message in that space to make your request. We will respond to you as soon as possible.

Can we bring our own drinks or birthday cake?

No, bringing food and drinks onto the boats is prohibited. Most companies offer a birthday option.

Is it possible to disembark during the cruise?

No, it's not possible. The cruise returns to its starting point without any stops.

Are parking facilities available?

To our knowledge, no. It is your responsibility to find the nearest parking to reach the starting point of the activity.

What happens if we're late?

We always recommend arriving 15 minutes before the cruise departure time at the designated meeting point. If you don't show up, there will be no refund for the activity. However, we might be able to offer a rescheduling option with an additional fee (subject to availability).

Are pets allowed on board?

No animals are accepted on board cruises, except guide dogs for the blind on request (by contacting us by phone, email or Whatsapp).

Cabarets

Is there a dress code?

A proper dress code is required. No jeans, no t-shirts, no shorts, no sneakers, and no open-toed shoes for men.

How are we seated in the venue?

The seating arrangement is not within our control; it is determined by the cabaret's head waiter or maître d'hôtel where you are attending.

From what age can children attend a cabaret show?

Children can attend the shows starting from 6 years old for the Moulin Rouge and the Paradis Latin. For the Crazy Horse, children are accepted from the age of 10.